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Terms and Conditions

Purpose and Scope

The client engagement with Website Angels is to provide the client with specific tasks and designs as stated in the 'New Client Engagement Form'. This form will be emailed to you. If you haven't received this email please let us know immidiately. Subject to any agreement to the contrary, the work is limited to the services noted in your invoice. The engagement will include the operations and procedures of the client as detailed below:
  • Handing over relevant text, images and contact details within 1 week of any request from Website Angels
  • Answering phone calls and email requests from Website Angels within 48hours in order for efficient and effective service.
  • Paying the deposit to begin work.
  • Commitment to creating the best possible website and getting it up and running and ready for content within 3 weeks.
  • Clients are required to arrange for reasonable access by us to relevant individuals and documents, and shall be responsible for both the completeness and accuracy of the information supplied to us.
  • Providing content for webpages.
  • Ensuring your data is backed up and secured prior to engaging with Website Angels. This may include databases, emails, files, documents etc. You are responsible for your data. You must ensure you backup all relevant databases, emails, files, documents and transfer it to your new system.

Responsibilities

Website Angels will ensure that all services are provided in accordance with agreed time frame as stated in your Client Engagement Form and to a professional standard.

Confidentiality

In conducting this engagement, information acquired by us in the course of the engagement is subject to strict confidentiality requirements. That information will not be disclosed by us to other parties except as required or allowed for by law, or with your written consent.

Estimated Pricing

Unless otherwise stated in writing, any estimates which we provide to you of our anticipated fees, disbursements and charges for any Website or Video Service are only indicative of the amounts you can expect to be charged. Estimates are not quotes and are not binding on us.

Professional Fees

The fee arrangement is based on the expected amount of time and the skill level of staff required to complete the services at the respective hourly rates. Where quotations have been provided for specific services, these quotations will provide adequate detail of all time and allocated staff and rates. In the event that circumstances of the services to be provided change from the original quotation, a new quotation between the two parties will be agreed before any further work is undertaken.

Maintenance and Hourly Rate

This agreement includes 2 minor webpage maintenance tasks to regular web pages (not shop product pages, modules or components) over a 4 week period, including updating links and making minor changes to a sentence or paragraph. If the client or an agent other than Website Angels attempts updating the client's pages resulting in damage, time to repair web pages will be assessed at the hourly rate, and is not included as part of the updating time. The 4 week maintenance period commences upon the date the client signs this contract. Changes requested by the client beyond those limits will be billed at the hourly rate of $120. This rate shall also govern additional work authorized beyond the attached schedule i.e. general internet orientation education, marketing consulting, webpage design, editing, modifying product pages and databases in an online store, and art, photo, graphics services, and helping clients learn how to use their own webpage editor.

Changes to Submitted Text

We send you a video tutorial on how to edit your website once the website design is close to completion. We also provide a 2hr face to face training course on how to edit your website if this video is not sufficient.

Web Hosting

The client understands that any web hosting services under Website Angels will be managed by Website Angels. If the client wishes to move the website to another hosting service they must first set up hosting before files can be transferred by Website Angels. All websites hosted by Website Angels will have a signature on the bottom of the live template indicating that we the point of contact for website maintentance / security / error issues related to the site.

Payment Plans – Package Websites

If you purchased your website through a payment plan we require the deposit of 50% to begin work. Once you have paid the deposit a weekly payment amount will be debited from your account for consecutive weeks until the full amount is paid. All work belongs to Website Angels until full payment is made.

Payment Plans – Custom Websites

Fees to Website Angels are due and payable on the following schedule: 50% upon signing this contract, 50% when the web pages have been constructed according to the Purpose and Scope section of this agreement. If the total amount of this contract is less than $1000, the total amount shall be paid upon signing this contract.

Terms of Trade

The terms of payment are strictly 7 days from invoice. An itemised account of all charges, costs and disbursements will be provided on the invoice. Accounts overdue by 7 days incur a $30 increase for every week it is behind for our administration fee. If we incur any costs of collection, such as legal fees and collection agency fees etc., you agree to indemnify us for all such costs.

Failed Payments

If for any reason the client fails to make full payment by the end of the 8th week from date of invoice. Website Angels will cancel hosting and files on the server. We will seek the services of a collection agency. If we incur any costs of collection, such as legal fees and collection agency fees etc., you agree to indemnify us for all such costs.

We want to create the best solution for your website needs. We believe we do great work at affordable prices and we should be paid accordingly and promptly.

If you have any questions. Please don't hesitate to contact us.

Speak with us now

(03) 9028 2809

We're based in Melbourne, Australia. Our team members are in offices in Altona and North Fitzroy right now.